FAQ

What types of jewelry do you offer?

At Stone Symphony, we provide a curated selection of exquisite gemstone jewelry, including bracelets, necklaces, earrings, and rings. Each piece is designed to embody timeless elegance and unique artistry, ensuring that our customers find something truly special.

Where are your products sourced from?

Our jewelry is crafted using high-quality gemstones sourced from reputable suppliers around the world. We prioritize ethical sourcing practices to ensure that our materials are obtained responsibly and sustainably.

What is your return policy?

We understand that purchasing jewelry online can be challenging. Therefore, we offer a return policy that allows customers to return items within 14 days of receipt, provided they are in their original condition. Please refer to our website for more detailed information regarding the return process.

How should I care for my gemstone jewelry?

To maintain the beauty and integrity of your gemstone jewelry, it is advisable to clean it regularly with a soft cloth and store it in a dry, cool place. Avoid exposing your jewelry to harsh chemicals or extreme temperatures, as these can damage the gemstones and metal settings.

Do you offer customization options for your jewelry?

Yes, we offer customization options for select pieces. Customers can inquire about specific modifications, such as gemstone selection or metal type, to create a personalized piece that reflects their individual style.

What shipping options are available?

We provide various shipping options within Canada and internationally. Standard shipping typically takes 3-7 business days, while expedited options are available for faster delivery. Tracking information will be provided once your order has been shipped.

Can I purchase a gift card?

Yes, we offer gift cards in various denominations, allowing recipients to choose their preferred jewelry pieces. Gift cards can be purchased directly from our website and are delivered electronically for convenience.